Privacy Policy

Information we collect

When you contact Grounded Showroom or request a visit, appointment, event, or production, we may collect your name, email address, phone number, company or brand, scheduling preferences, request details, and the messages you exchange with our team. Our services may also create basic technical and delivery records needed to operate and secure the platform.

How we use information

We use this information to respond to inquiries, coordinate bookings and venue access, send requested confirmations and reminders, maintain client and appointment records, provide support, protect the service, and improve Grounded Showroom operations.

Google Calendar

Ground Control team members may choose to connect a Google Account to keep the shared Grounded schedule in their Google Calendar. With permission, Ground Control receives the account’s email address and access to create, update, and remove events on Google calendars that the team member owns. Ground Control uses this access only to synchronize Ground Control schedule items and display the connection and sync status inside the team workspace.

Ground Control does not use Google Calendar information for advertising, does not sell it, and does not transfer it except to service providers acting on our behalf as needed to operate and secure the calendar connection. OAuth credentials are encrypted and retained only while the account remains connected. A team member can disconnect Google Calendar in Ground Control or revoke access through their Google Account at any time. Events already added to Google Calendar may remain after disconnection and can be removed directly in Google Calendar.

Grounded Showroom’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Text messaging

If you separately opt in, we use your mobile number to send transactional messages about your inquiry, appointment, or event. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of purchase. You may reply STOP to opt out or HELP for help.

We do not share, sell, or provide your mobile phone number, text-message originator opt-in data, or consent records to third parties or affiliates for their marketing or promotional purposes. We may provide this information to service providers that help us deliver and support messages, only as necessary to provide those services.

Service providers and legal requirements

We may use trusted service providers for hosting, communications, scheduling, analytics, security, and other operational support. They may process information only to perform services for us. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and the integrity of our services.

Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including recordkeeping, dispute resolution, and legal obligations. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

Your choices

You may ask to access, correct, or delete information you have provided, subject to applicable legal and operational requirements. You can opt out of texts at any time by replying STOP.

Contact us

For privacy questions or requests, email groundedshowroom@gmail.com.